After we receive your returned item, it takes 5-7 business days to process and issue a refund. You'll get a confirmation email once the refund is processed. For any questions, reach out to us at info@citrissan.com or +1(804) 218-2721.

If your order arrives damaged, contact our customer service team immediately with photos of the damaged items and packaging. We'll assist you with a replacement or refund. Reach us at info@citrissan.com or +1(804) 218-2721.

Refunds are issued to the original payment method used for the purchase. If you paid by credit card, the refund will be credited to your card. For other payment methods, contact our customer service team at info@citrissan.com or +1(804) 218-2721.

If you need to change your shipping address, please contact our customer service team as soon as possible. We will do our best to update your address before the order is shipped.

Yes, CitrisSan® products are crafted with natural ingredients and are generally safe for sensitive skin. We recommend doing a patch test before using any new product. If you have concerns, contact us at info@citrissan.com or +1(804) 218-2721.

We accept credit cards, debit cards, and PayPal. All transactions are secure and encrypted. For payment-related inquiries, contact us at info@citrissan.com or +1(804) 218-2721.

We offer standard and expedited shipping options. You can choose your preferred shipping method at checkout. Shipping times and costs will vary based on your location and the selected shipping option.

CitrisSan® products are made with natural ingredients, including citrus fruits and exquisite herbs. Each product is crafted in small batches to ensure freshness and quality.